Employee support
Device enrollment, permissions, verification, self-service, and correction requests.
Explore the mobile experience
MesaiGo Support
Reach the right team and channel, from installation to incident.
Users, administrators, installers, and security researchers receive separate support paths without mixing their needs.
DOCSSelf-service support
STATUSService health
RMAHardware lifecycle
SECResponsible disclosure
Support paths
Resolve the issue with its context.
Support cases use identifiers such as organization, facility, gateway, app/version, and correlation code. They do not request secrets, credentials, or biometric data.
Administrator support
Policy, roles, audit, attendance periods, and reporting.
Explore management surfacesInstallation support
Wiring, network, commissioning, calibration, I/O, and acceptance.
Explore the gateway familyIT support
SSO, SCIM, API, webhooks, service status, and incident management.
Explore IT integrationsHardware lifecycle
Device replacement, ownership transfer, revocation, RMA, and secure disposal.
Explore hardware scopeVulnerability reporting
Safe-harbor process through security@mesaigo.com.
Contact the security teamLet us identify the right support channel.
Share a brief context for the product, installation, or security topic.