Employee support
Phone enrollment, camera and Bluetooth permissions, verification, viewing personal records, and correction requests.
Explore the mobile experience
MesaiGo Support
Reach the right team for installation, faults, and security reports.
Users, administrators, installers, and security researchers receive separate support paths without mixing their needs.
DOCSHelp articles
STATUSService health
RMADevice replacement and returns
SECResponsible disclosure
Support paths
Resolve the issue with the right information.
Support cases use the organization, site, gateway, app version, and support tracking code. They do not request passwords, private keys, or biometric data.
Administrator support
Access rules, user permissions, transaction history, attendance periods, and reports.
Explore management viewsInstallation support
Wiring, network, commissioning, calibration, I/O, and acceptance.
Explore the gateway familyIT support
SSO, SCIM, APIs, webhooks, service status, and security-incident tracking.
Explore IT integrationsDevice replacement and returns
Faulty-device replacement, transfer to another organization, device-registration revocation, returns, and secure disposal.
Explore hardware scopeVulnerability reporting
Report a security vulnerability securely through security@mesaigo.com.
Contact the security teamLet us identify the right support channel.
Briefly state the product, installation step, or error you need help with.